Simply select your favourite items and add them to your basket. When you’re ready, proceed to checkout. You can sign in using your email address and the passkey sent to you by email, or continue as a guest without signing in.
Enter your delivery details, choose your preferred payment method, accept the Terms and Conditions and follow the steps to complete your payment. Once your order has been successfully placed, you’ll see a confirmation page and receive an order confirmation by email shortly afterwards.
Yes, if your order has already been placed, you can still exercise your right of withdrawal. Would you like to do so? Please complete this form and send it to us by e-mail at customercare@xandres.com.
When you have placed and paid for an order via the Xandres website, you will see a page with the confirmation of your order and your order number.
You will also receive an order confirmation by email and will be kept informed of the delivery.
Did you not receive an email?
Check your email address in your account. Is it correct?
Check your junk email. Maybe your email ended up there.
Unfortunately, once an order has been placed, it cannot be edited. As soon as you have made the payment, you can no longer cancel or edit your order. Therefore, you should always carefully check your details before you check out. However, once your order has been delivered, you can return it free of charge.
Some products may be out of stock online. Normally, you can use the 'Check store availability' button to see if the product is still in stock at a Xandres store, but due to our new website launch, this feature is temporarily unavailable.
The product may also be restocked at a later date.
Yes, on every product page you will see the button 'Check store availability'. Click the button and select a size to get a list of the Xandres stores that have the product in stock and how many they have available.
Due to the launch of our new website, this button is temporarily unavailable. Our apologies for the inconvenience.
No, you cannot reserve any items for a specific period. All products on the website remain available to everyone, even if you have placed them in your shopping cart. As a result, items may disappear from your shopping cart while you are shopping because they have been purchased by other people right at that moment. To ensure you receive an item, we recommend you buy it immediately.
Yes, if you have created a personal account, you will receive a 5% discount with every order that can be used for your next purchase in the Xandres webshop* or store. You can see the amount of your customer discount in your account.
*As we’ve just launched our new website, it’s temporarily not possible to redeem your saved customer discount online. We’re working hard to make this option available again soon — our apologies for this inconvenience.
Our Click & Collect service has been further refined with the launch of our new website.
Is your size sold out online? Available stock from one of our boutiques will then be automatically allocated. There’s nothing you need to do: the item will appear in your shopping cart and you can complete your purchase just like a regular online order.
Smooth, effortless, and entirely designed with your comfort in mind.
You can also place an order as a 'guest'. However, creating an account has a number of important advantages:
You save a 5% customer discount with every order that you can use with your next order online or in the store
You do not have to enter your personal details every time you place an order
You can keep track of different delivery addresses
You can easily follow your orders and returns
You can check how much customer discount you have collected whenever you want
If you have a complaint about one of our products, your order or our service, please contact us via our contact form. We will provide you with a substantive response within 14 days of receiving your complaint.
Yes. All items purchased from Xandres are covered by the statutory guarantee. This means that an item must meet the standards that you, as a consumer, can reasonably expect. If there is an issue with an item and you believe it may be covered by the statutory guarantee, please contact our Customer Care team.